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Recently awarded #1 in the State of Alabama for Service CSI, McSweeney Automotive Group is looking for a motivated, customer focused, detail oriented LEADER. This person will be responsible for working alongside all departments within the dealership to ensure goals are efficiently and effectively met all while exceeding customer expectations.
Duties
Oversee the daily operations of the service department
Manage a team of service technicians and advisors
Schedule and assign work to technicians based on customer needs and department priorities
Ensure that all vehicles are properly maintained and repaired in a timely manner
Monitor the progress of vehicle repairs and provide updates to customers as needed
Handle customer complaints and resolve any issues that arise
Maintain accurate records of all service department activities, including repairs, parts inventory, and customer interactions
Collaborate with other departments to ensure smooth workflow and customer satisfaction
Present weekly performance reports to management team and owners
Building and maintaining customer and vendor relationships
Ensure all shop equipment is in proper working condition
Understand and comply with regulations that affect service and parts operations, such as hazardous waste disposal, OSHA, etc.
Strong knowledge of vehicle maintenance and repair procedures
Experience with automotive service and repair, including auto body repair and estimating
Service writing and the ability to accurately estimate repair costs
Excellent leadership and communication skills to effectively manage a team
Strong problem-solving abilities to address customer complaints and resolve issues
Proficient in using computer software for record keeping and scheduling
Reynolds experience a plus
Note: The Service Manager position requires a combination of technical expertise in automotive service and repair, as well as strong leadership skills to effectively manage a team. Experience in both areas, along with excellent communication skills to interact with customers and other departments is a must!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Motor Vehicle Manufacturing
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