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McSweeney CDJR has a Service Advisor position available for the right person with experience, a proven track record of customer satisfaction, exceeding goal projections, great shop communications and a can-do attitude. We offer great benefits, a great work environment, family-oriented company and a more than competitive pay plan.
Responsibilities
Serve as the main point of contact for customers who need automotive service or repairs
Listen to customer concerns and accurately document them
Provide recommendations for necessary repairs and maintenance based on customer concerns and vehicle inspections
Explain repair estimates and obtain customer approval for work to be performed
Coordinate with technicians to ensure timely completion of repairs
Keep customers informed of the status of their vehicles throughout the repair process
Handle customer inquiries and resolve any issues or complaints in a professional and timely manner
Maintain accurate records of customer interactions and transactions
Experience
Previous experience in the automotive industry, preferably as a Service Advisor or in a related role
Knowledge of auto body repair, suspension, diesel engine repair, brake repair, and other automotive services
Familiarity with dealership operations and procedures
Strong mechanical aptitude and understanding of vehicle systems
Excellent customer service skills with the ability to build rapport and establish trust with customers
Effective communication skills, both verbal and written
Ability to multitask and prioritize tasks in a fast-paced environment
Proficient computer skills for entering and retrieving customer information
Introduction: My name is Aracelis Kilback, I am a nice, gentle, agreeable, joyous, attractive, combative, gifted person who loves writing and wants to share my knowledge and understanding with you.
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